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Shipping Information

Hassle-Free Delivery to Your Doorstep!

Free Shipping

Enjoy the convenience of Free Shipping on all orders from Draftwood Design, offering you an unparalleled delivery experience. Our commitment is to ensure that your meticulously crafted items reach you in perfect condition.
Please note that our Free Shipping offer is applicable only within the Continental United States, excluding Alaska and Hawaii. Your satisfaction remains our top priority as we strive to deliver exceptional products with unparalleled service.
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Completion Timeline:

Our current completion timeline is 5-7 weeks, driven by an overwhelming demand for our handcrafted pieces. However, we cannot guarantee this timeline, as numerous factors can influence the production process. Nevertheless, please rest assured that our dedicated team is diligently crafting each piece to meet our stringent standards of quality, aiming to exceed the expectations of every valued customer. Your understanding and patience are greatly appreciated as we work to deliver exceptional products.

Delivery

Anticipate the arrival of your order within 7-15 days from the departure of your items from our manufacturing facility in Phoenix, Arizona. The exact timeline is influenced by your location, and while we cannot guarantee precision due to collaboration with private shippers, we aim to ensure a timely delivery. Our white glove service goes beyond conventional options, delivering products directly into your home or garage for added convenience.

We acknowledge that shipping may not be feasible for all remote or rural locations. If your location falls into this category, you will be promptly notified, and alternative arrangements will be discussed.
For those preferring a more personalized approach, customers have the flexibility to arrange their own shipping at their expense. It’s important to note that, in such instances, the overall product price remains consistent. We appreciate your understanding as we strive to accommodate diverse preferences, aiming for a seamless and efficient delivery experience tailored to your needs.

Expedited Orders –
Priority Crafting for Your Urgency!

To prioritize your order, an expedite fee of $500 applies. We understand that all our customers are important, and this fee ensures prompt attention to your request.
Please be aware that for expedited orders, you will need to arrange your own shipping. While this provides you with flexibility, the overall price, inclusive of the expedite fee, remains the same. Rest assured; this approach allows us to meet your urgent needs without compromising on the impeccable quality of our products.
At Draftwood Design, we value your time and commitment to our craftsmanship. The expedite fee reflects our dedication to providing exceptional service to all our customers. If you have any questions or require further assistance, feel free to reach out to our dedicated customer service team. Your satisfaction is our priority!
White Glove Delivery Service

Rest assured; each item is packed with care. Our white glove delivery service, provided by private shippers, ensures your items are delivered to the inside of your front door or garage.

Special Delivery Considerations

Should you have specific delivery needs, such as exterior stairs, ferry rides, bridge tolls, or dirt roads, please let us know in advance. While our standard service is exceptional, additional costs may apply for special situations.

Product Damage Reporting

In the unlikely event that your product arrives damaged, please promptly report any such damage within 72 hours of receipt. To report damage, kindly reach out to us via email at info@draftwooddesign.com or by calling us at 602-626-0608. Please be aware that any damages reported after the initial 72-hour period may not be eligible for consideration, and any replacement will be at the customer's expense. To facilitate the resolution process, we kindly request that digital pictures of the damage be sent to us for our records.

Quality Assurance

As part of our commitment to delivering a superior product, we conduct thorough inspections of all packages before shipment to ensure there are no defects. Each item is diligently wrapped to mitigate the risk of any potential damage during transit.

Have Questions In Regards to Your Project?

Our Mission

We are committed to providing you with a seamless and enjoyable shopping experience. Any further inquiries or concerns regarding our shipping policy feel free to reach out to our dedicated customer service team. Your satisfaction is our priority, and we want to ensure a smooth delivery process.