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FAQ’s

Currently, Draftwood Design does not operate a showroom. Our Phoenix location serves as both an office and a manufacturing space. For inquiries about our cabinets, please contact our Customer Service Team or request cabinet swatches.
Our knowledgeable customer service representatives are available Monday to Friday from 8:00 AM to 4:00 PM (MST), excluding holidays. Reach us via phone at 602-626-0608, email at info@draftwooddesign.com.

PRODUCTS:

All our cabinets are meticulously crafted in Phoenix, Arizona.
Yes, our cabinets are delivered pre-assembled.
Certainly! We offer cabinet swatches that can be promptly mailed to you upon request.
Absolutely! Tailor the dimensions to your space, with widths available up to 96″. Choose from Walnut, White Oak, Mahogany, Maple, or Black, White, Navy, and Two-Tone lacquer options. Customize your cabinet’s configuration with a choice of doors, drawers, or shelves.
Crafted with precision, the main section features an A-grade veneer and ply core, complemented by solid hardwood legs and handles. Drawer boxes, crafted from Baltic birch with a white birch bottom, are dovetailed for durability.
No, our meticulous craftsmanship enhances the natural tone and seals it with a clear satin finish, avoiding stains for authenticity.
While our standard wood handles are impeccable, cabinets can be shipped without handles for those desiring custom hardware. Recommended sources include topknobs.com, rejuvenation.com, and restoration hardware.
Our offerings comprise the wood cabinet exclusively. Sink/countertop installation is a post-delivery consideration.
Sizing intricacies vary based on layout, sink type, and vanity section. Standard depth of 19” allows 18” of front-to-back usable space, while left-to-right varies with layout.
To maintain the pristine appearance, use a microfiber cloth for dust removal. For spills, promptly use a damp microfiber cloth and wipe dry. While our cabinets are sealed, they are not waterproof for the wood top in bathroom use. If intending to use the wood as a countertop, add a post-delivery waterproof layer of clear coat.

ORDERING:

Yes, you can add a note to your order during the checkout process.
We accept AmazonPay, ApplePay, GooglePay, MasterCard, Visa, PayPal, Discover, American Express, and SHOP.
Draftwood Design uses EV SSL 128bit encryption technology on all its webpages, ensuring the safety of your personal data.
After placing your order, log in to your account to access product details, ETA, special notes, billing, and delivery information. This page is display-only and cannot be edited.
No, as each cabinet is built to order and customized. Once design and payment are confirmed, changes or cancellations cannot be made.
We do not usually participate in seasonal sales but strive to offer fair and consistent pricing year-round.

SHIPPING AND DELIVERY:

Our cabinets ship from our manufacturing facility in Phoenix, Arizona.
Our vanities are transported via private “white glove” shippers. You will receive a call on the week of delivery to ensure you will be home to receive the shipment.
Contact Draftwood Design customer service at 602-626-0608 or email info@draftwooddesign.com.
Delivery time varies based on materials, build time, location, and other variables. Check our dedicated shipping section for current manufacturing time and contact Customer Service for an estimated time of completion and delivery.
Yes, for more information on expediting orders, refer to our dedicated shipping section.
In some situations, we may be able to process your order and hold the product in our warehouse. Contact our Customer Service team for assistance.
Yes, someone must accept the delivery in person, either the homeowner or contractor.
Yes, the same “white glove” delivery agreement applies to most building types.
Yes, cabinets can be picked up at our facility in Phoenix. Call or email ahead to ensure your vanity will be ready for pickup.
Report any damage within 72 hours of receipt via email at info@draftwooddesign.com or by calling 602-626-0608. Any damages reported after the initial 72-hour period may not be eligible for consideration. Digital pictures of the damage are requested for record-keeping.